1. Information Thane Collects & Uses
We collect personal and non-personal information that you provide us when using our Website, such as when you submit product reviews, participate in customer surveys, blogs, or message boards, initiate the purchase process or purchase Thane products and communicate with our Customer Service Department. Thane will only collect, use and disclose your personal information with your consent, except where otherwise permitted or required by law. The method of consent will be appropriate for the type of personal information involved and the purposes for which the personal information will be collected, used, or shared.
2. Product Purchases
When you place an order on our Website or through our call centre, you will be asked to supply personal information, such as your name, address, telephone number, email address, credit card information, billing address and shipping information. We use this data to process and ship your order, and to send you order and shipping confirmations via email. Thane will collect such information only when you provide it to us voluntarily, although you cannot place an order without doing so.
From time to time, we may offer you the opportunity to participate in one of our surveys or other customer research. We may collect personal information such as your name, phone number, and email address as well as other information you provide when you participate in our surveys or other customer research. We use this information to help us understand our customers, and to enhance our product and service offerings.
4. Product Reviews
We may collect your name, email address, and any comments, suggestions and other feedback you provide as product reviews or postings to our blogs or message boards. We may use your comments, suggestions or feedback to monitor and/or improve our product and service offerings and our Website and we may post your comments, using your first and last name, on the Website. Please remember that any information that you provide in these comment areas is accessible to the public, and you should exercise caution when deciding to disclose any personal information about yourself or anyone else.
5. Website Information
We also collect information about users of our Website. For example, we collect and store certain information automatically whenever you interact with our Website, including your IP address, browser information, and reference site domain name. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve our Website and to provide our customers with a fulfilling shopping experience.
From time to time, we communicate to Thane customers by email or other electronic messaging to inform them of special announcements, special offers that might become available, and other information we believe will be of interest to them. We may also email customers to request that they participate in a survey to determine whether they are satisfied with their purchase. You can easily unsubscribe any time you want by following the instructions contained in the email or contact Thane as described below. We also use your email address to confirm the placement and shipment of your order, and to respond to any inquiries you might make online. It takes some time to implement requests to opt out of receiving Thane emails, so you may still receive electronic communications from Thane for up to 10 business days after your request is received. Please note that even if you unsubscribe from receiving marketing or promotional electronic messages from Thane, you may continue to receive transactional and account related messages from us.
10. Mobile Messaging/Texts
From time to time, we may communicate to Thane customers by mobile messages to inform them of special announcements, special offers that might become available and other information we believe will be of interest to them. By opting in to receive Thane’s mobile messages, you are expressly consenting to receiving such messages. To unsubscribe from SMS, MMS or other mobile messaging, please follow the instructions in the messages you receive or contact Thane as described below.
11. Customer Service
12. E-mail to a Friend
We have implemented measures designed to protect personal information in our custody or control. We maintain reasonable physical, technical, and administrative safeguards in an effort to protect personal information from loss, misuse, unauthorized access, use, disclosure or modification. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure.
14. Children’s Privacy Protection
Our Website is a general audience site that is not specifically designed or targeted at children. Persons under 13 years of age are prohibited from using our Website unless supervised by a parent or guardian. Thane does not knowingly collect, use or disclose personal information about site visitors under 13 years of age. If we become aware that we have inadvertently received personal information from a person under the age of 13, we will delete such information from our records.
15. International Users
Please note that our Website is hosted on computer servers located in the United States. Your use of our Website or submission of any personal information will therefore constitute notice that your personal information will be transferred outside of Canada.
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